Refund policy

Returns & Refund Policy

We want you to love your purchase, and we stand behind the quality of our products. Due to the nature, size, weight and hygiene considerations of our products, the following conditions apply to returns, exchanges and refunds.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Change-of-mind returns

We may accept a change-of-mind return if:

• You contact us within 14 days of delivery.
• The product has not been used.
• No cat or litter has been inside the litter box.
• The product is undamaged and properly packaged for return.

If the item or its packaging has been opened, you will be responsible for the return shipping costs. These costs may be deducted from your refund.

If your purchase included a free item as part of a promotion, the free item must also be returned when you return the product you purchased.

We do not accept change-of-mind returns because:

• Your cat does not like or will not use the product.
• The product has been used.
• You contact us more than 14 days after delivery.

These change-of-mind conditions do not affect any rights you may have under the Australian Consumer Law.

Sizing exchanges

Requests to exchange a product for a different size will be considered on a case-by-case basis and are subject to stock availability.

To be eligible, the product must be unused, undamaged and properly packaged. No cat or litter may have been inside the product. You may also be responsible for return shipping and the delivery cost of the replacement product. We will confirm any applicable costs before approving the exchange.

Condition of returned products

Products must be returned unused, undamaged and properly packaged.

For an approved change-of-mind return or sizing exchange, we may reduce the refund to reflect any loss in value caused by unnecessary handling, damage or inadequate return packaging that prevents the product from being resold in its original condition.

If only part of an order is returned, only the corresponding portion of the purchase price will be refunded.

Faulty, damaged or incorrect products

Please contact us if your product:

• Arrives damaged.
• Is defective or faulty.
• Is significantly different from its description.
• Is not the product you ordered.

Your rights in these circumstances are governed by the Australian Consumer Law and are not limited by the 14-day change-of-mind period or the requirement that the product be unopened.

Depending on the nature of the problem, you may be entitled to a repair, replacement or refund. We may ask you to provide photographs, video or other information and may need to inspect the product before determining the appropriate remedy.

If the product is confirmed to have a fault or other problem covered by the Australian Consumer Law, we will cover or reimburse reasonable return shipping costs.

Normal wear, scratching, cosmetic marks caused by use, accidental damage or damage caused by misuse are not considered product faults.

How to request a return, exchange or remedy

Email us at hello@barelytherelitter.com.au and include:

• Your order number.
• The reason for your request.
• Clear photographs or video if the product is damaged, faulty or incorrect.
• A brief description of the issue and what happened.

We will review your request within two to three business days and let you know the next steps. Please do not send a product back before receiving return instructions from us.

Approved change-of-mind refunds and sizing exchanges will be processed after the returned product has been received and inspected.

We are a small Australian business, and this policy helps us continue to provide high-quality, long-lasting and sustainable products while minimising unnecessary waste and freight costs. Thank you for your understanding and support.

If you are unsure which size or style is suitable for your home or cat, please contact us before placing your order. We will be happy to help you choose.