We ship Australia-wide, New Zealand and selected models to Singapore.

AU and NZ orders are sent from Sydney, Australia, using Australia Post.

SG orders are sent via SingPost.

International deliveries may be completed by the local postal service in the destination country.

In-stock orders are generally dispatched within 1 to 2 business days, excluding weekends and public holidays.

You will receive a tracking email once your order has left the warehouse.

Orders are dispatched from Sydney Metro with Australia Post, CouriersPlease or Aramex. Estimated delivery times begin after dispatch.

Standard Post

• NSW: 2–4 business days
• ACT: ~2 business days
• VIC: 2–5 business days
• QLD: 2–7 business days
• SA: 2–5 business days
• WA: 4–10 business days
• TAS: 3–8 business days
• NT: 4–13 business days
• New Zealand: 4–7 business days

*Remote Far North QLD locations may take up to 12 business days.

Express Post

• NSW: 1–3 business days
• ACT: 1–2 business days
• VIC: 1–3 business days
• QLD: 1–4 business days
• SA: 1–4 business days
• WA: 1–6 business days
• TAS: 1–4 business days
• NT: 3–5 business days
• New Zealand: 2–5 business days

Delivery times are estimates only. Regional and remote locations, peak periods, weather disruptions and customs processing may cause delays outside of our control. Other international destinations generally take 6–27 business days.

Preparation time for pre-orders and personalised embroidery orders must be added separately.

Australian shipping starts from $20 and is calculated according to the total weight of your order.

The available shipping option and final rate will be shown at checkout.

If you are from New Zealand or Singapore, please add your items to cart to see the cost of delivery.

Australian orders are sent using Australia Post, Aramex or CouriersPlease.

The carrier is selected according to the delivery address, parcel size, weight and service availability.

Yes.

PO Box and Parcel Locker orders are sent with Australia Post. Enter the complete address and account details exactly as they appear in your MyPost account.

The estimated dispatch date for each pre-order is displayed on its product page when you place your order and in your order confirmation email. This date refers to when we expect the stock to be ready for dispatch, not when it will arrive at your address.

Once your pre-order leaves us, you will receive your tracking details.

Available items may be dispatched first, with pre-order items sent separately once they arrive.

You will receive separate tracking details for each shipment.

Once your order has been dispatched, you will receive a tracking link by email. Tracking may take a little time to update after the parcel is first lodged. You can also check its progress through our online tracking portal.

If you have the Australia Post app and your order uses the same phone number, email address and delivery address connected to your MyPost account, the parcel may appear automatically in the app and send you push notifications.

For eligible deliveries, the Australia Post app may also let you redirect your parcel to a 24/7 Parcel Locker or update your delivery preferences, such as Safe Drop or no authority to leave.

If you placed your order within the last 30 minutes and still have the checkout page open, you can use the self-service option to edit your order details.

Otherwise, email us at hello@barelytherelitter.com.au as soon as possible with your order number and correct address. We can update it if the order has not yet been dispatched.

Once our carriers have received your parcel, we cannot guarantee that the address can be changed. However, if it is shipped with AusPost you may be able to request a redirection through your MyPost account via the Australia Post app.

If your parcel is eligible for Safe Drop and the Australia Post driver finds a secure, weather-protected location, it may be left there. Through the AusPost app, you can select, change or remove your Safe Drop preference up to one hour before delivery.

For eligible parcels, the app may also let you redirect your delivery to another address, a Post Office or a 24/7 Parcel Locker before it is onboard for delivery.

If a signature is required or there is nowhere safe to leave the parcel, it will usually be taken to a nearby Post Office or Parcel Locker. The AusPost app will provide collection instructions and may also show an attempted-delivery photo.

Parcel Locker deliveries must generally be collected within two business days. After that, they are transferred to a nearby Post Office, where they are usually held for up to 10 business days before being returned to the sender.

If your order is shipped with Aramex or CouriersPlease, you'll receive a 'we missed you' card to reschedule your delivery or it may be available for pick up at a depot (they will let you know your options).

First, check around your property, letterbox, Safe Drop locations, building reception and with anyone else at your address.

If delivered with AusPost – open the delivery in the AusPost app to view the proof-of-delivery (POD) image, where available. This may help you identify exactly where the parcel was left. If you do not have the app or cannot see an image, contact Australia Post with your tracking number and request proof of delivery.

If you still cannot locate your parcel, email us at hello@catharnessaustralia.com.au so we can help investigate.