Singapore returns
Singapore return information
For a Singapore change-of-mind return, contact contact@barelytherelitter.com.au within 14 days of delivery. Approval is required before sending anything back.
Items must be unused, undamaged and in the original packaging, with no cat or litter having been inside. Return shipping is at your cost; original shipping is not refundable except where required by law.
See our Singapore returns information for full conditions.
Please contact our team before returning an item. We will confirm eligibility and give you the correct return instructions for your Singapore order.
frequently asked questions
am i eligible for a return?
For a Singapore change-of-mind return, contact contact@barelytherelitter.com.au within 14 days of delivery. Approval is required before sending anything back.
Items must be unused, undamaged and in the original packaging, with no cat or litter having been inside. Return shipping is at your cost; original shipping is not refundable except where required by law.
See our Singapore returns information for full conditions.
items that cannot be returned
Used items are not eligible for a change-of-mind return. The litter box must have had no cat or litter inside and must be unused, undamaged and in its original packaging.
This does not limit your rights for faulty, damaged or incorrect items.
what happens next?
Contact our team within 14 days of delivery. Wait for return approval and the correct instructions before posting the item. Approved returns are assessed when received.
how to repackage my parcel for return
Keep the original packaging and protect the item carefully for transit. Include the details provided with your return approval. Items must arrive unused and undamaged for a change-of-mind return.
how much does return shipping cost?
For a change-of-mind return, you pay return shipping. The cost depends on the parcel and service you choose. Original shipping is not refundable except where required by law. Contact us for the approved return instructions before arranging postage.
what about faulty items?
If your order arrives damaged, faulty or incorrect, email contact@barelytherelitter.com.au with your order number, a description and clear photos so we can assess it and arrange the appropriate remedy. Reasonable return shipping is covered for confirmed faults or errors.
can i return my order to the address on the original shipping label?
No. Contact our team first for approval and the correct return instructions. Do not return items to the address on your shipping label or arrive at the fulfilment warehouse without authorisation. Walk-in returns are not available.
need further assistance?
Email contact@barelytherelitter.com.au with your order number and let us know you are in Singapore.
start a return
Email our team with your order number to request return approval. Please keep your litter box unused and retain the original packaging while you decide.
need help?
our team is here for you