Eligible products purchased directly from the Barely There Litter website can be returned within 30 days of delivery.

To be accepted, your litter box must be:

• completely unused
• free from damage, marks or scratches
• returned with every original component
• returned in all of its original packaging

Most importantly, no cat or litter can have been inside the box, even briefly.

If the box has been used, we cannot accept it as a change-of-mind return for hygiene reasons.

Returns must be started through our online Returns Portal.

The following are not eligible for a change-of-mind return:

• any litter box that has had a cat or litter inside it
• items that are damaged, scratched, marked or altered after delivery
• products missing their original packaging or components
• products purchased from an in-person event
• final sale/seconds sale items where clearly stated at the time of purchase

Faulty, damaged or incorrect products are handled separately and your rights under Australian Consumer Law still apply.

Start your return through our Returns Portal using your order number, post code and email address used at checkout.

Once your return is approved, follow the instructions provided through the portal and use the return label supplied.

All returns must be registered before being sent back. This allows us to track the parcel, match it to your order and make sure it reaches the correct warehouse team.

Once the litter box arrives, our fulfilment team will inspect the product, packaging and components before the return is finalised.

As close to how it arrived as possible.

Your litter box must be returned with all original protective packaging, inserts, cartons, accessories and components.

Please make sure:

• the product is completely clean and unused
• every component is included
• protective packaging is placed back around the product
• the original carton is securely sealed
• nothing is loose inside the box during transit

Our litter boxes are large and can be easily marked or damaged if they are not repacked correctly, so the original packaging is an important part of the return condition.

A $50 AUD return handling fee applies to eligible change-of-mind returns unless your order is covered by Checkout+.

The fee helps cover:

• tracked return shipping
• warehouse handling
• inspection of the returned product and packaging
• repacking the item so it can be offered through our seconds sale

Because litter boxes are large and bulky, the actual freight and handling cost of a return can be considerably higher. We subsidise part of that cost to keep the return fee more manageable.

If something is not right when your order arrives, use our Returns Portal and choose the reason as "Item was damaged".

We’ll review everything and work with you on the appropriate next step.

Faulty, damaged and incorrect products are handled separately from change-of-mind returns and are not subject to our standard $50 return handling fee where your rights under Australian Consumer Law apply.

Checkout+ is an optional pre-paid returns service available on eligible Barely There Litter orders.

Checkout+ lets you pre-pay eligible return shipping at a subsidised rate, instead of paying the standard $50AUD return handling fee later.

If you purchased Checkout+, it will appear on your order confirmation and our Returns Portal will recognise it automatically.

Checkout+ does not change:

• our 30-day return period
• the condition your product must be returned in
• product eligibility or exclusions

Your litter box must still be completely unused and returned with all original packaging and components.

An instant exchange allows your replacement item to be arranged before your original item has arrived back with us.

Your card details are securely held while the return is in transit. Your card will not be charged as long as you use the return label provided through the portal and send the original item back within 30 days of submitting your return.

If the item is not returned within that period, your card will be charged for the new product you've exchanged and received.

No.

Please do not send your litter box back to the address printed on the original delivery label.

All returns must first be registered through our Returns Portal and sent using the instructions and return label provided.

This makes sure your parcel reaches the correct warehouse, can be tracked and can be matched to your order when it arrives.

Returns sent independently may be difficult to identify and can significantly delay processing.

We’re here if you need a hand before starting your return.

Email us at hello@barelytherelitter.com.au or chat with our team through the website.

If you already have an order, include your order number so we can help a little faster.