This policy applies to orders placed through the Singapore storefront.

Change-of-mind returns

Contact us within 14 days after delivery to request a return. Change-of-mind requests are reviewed case by case and must be approved before anything is sent back.

To be eligible, the litter box must be unused, undamaged and in its original packaging. It must not have been used by a cat or had litter placed in it. Please include your order number and clear photos when contacting us.

Return process and costs

Email hello@barelytherelitter.com.au for instructions. Do not send a return to our fulfilment warehouse unless support has provided written approval and the correct return details.

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable, except where required by law. A refund is processed to the original payment method after the item is received and inspected. Bank processing times may vary.

Faulty, damaged or incorrect items

Contact us promptly with your order number, photos and, where useful, a short video. We will assess the issue and provide an appropriate remedy. If a return is required for a confirmed faulty, damaged or incorrect item, Barely There Litter will cover reasonable return shipping.

Your consumer rights

Nothing in this policy excludes or limits any rights or remedies you have under applicable Singapore law, including the Consumer Protection (Fair Trading) Act.